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Click and Collect

Click and Collect

With the introduction of our new physical store, we now welcome the ‘Click and Collect’ option.

STEP 1.

During checkout, select the ‘Pick up’ option in the Delivery Methods section.

STEP 2.

Select your preferred store from the list.

STEP 3.

Pay and complete your order, that’s it! We’ll reserve your items and get them ready for collection during the store opening hours.

 

Notification

After checkout- wait for our email notice. Orders are usually ready for collection within 2-4 business days.

After pick up- an email notification will be sent to the same email address after checkout confirming the collection of your parcel.


Pick up and what to bring when collecting your order

When in-store, head straight to the counter and present to the staff the following:

  • Proof of receipt: A reference for your order number and the email confirmation (can be one document containing both).
  • Photo ID: Any valid official identification documents (current driver’s licence, passport, or proof of age card).

Someone else picking up your parcel for you?

  • You may nominate a friend to pick up your parcel for you.
  • Simply contact us to let us know your order number and the name of the nominee.
  • The nominee should provide a Photo ID which matches the name given to us by you.
  • Please email us at customerservice@twinkleglory.com.au or call us on 02 9732 8128.

Please make sure all documents are present, when picking up.

Please refer to our Return or Refund Policy for more information if you may wish to return or refund a product.

Check out Our Store for more information.

If you have any questions, please email us at customerservice@twinkleglory.com.au or call us on 02 9732 8128. 

We reserve the rights to hold on to your parcel, until relevant documents are presented.

Twinkle Glory reserves the right of final decision in case of any disputes.

Updated as of: 2nd of March 2022, 5:00pm AEST(Sydney Time).