This Privacy Statement explains how Twinkle Glory Pty Ltd (ACN 636 632 749) collects, controls, processes, and uses information about you (which we call “personal data”).
When we say “Twinkle Glory”, “us”, “our”, or “we”, we mean Twinkle Glory Pty Ltd. Twinkle Glory Pty Ltd is the operator of Twinkle Glory marketplace. It provides platforms where we can list offers for goods.
We collect, process, and use personal information about you as necessary to facilitate the sale of goods. We also comply with this Privacy Statement and the Australian Privacy Principles in relation to handling of personal information about individuals that we collect and controls.
When we talk about the “Site”, we mean our platforms, which include our websites and our mobile applications, our communications that we send and services that we provide, social networking sites, and any other websites we offer that link to or reference this Privacy Statement.
Change
We routinely update this Privacy Statement to clarify our practices and to reflect new or different privacy practices, such as when we add new services, functionality, or features to the Site. If we make any material changes we will notify you, either by email (sent to the email address specified in your account), by means of notice on the Site or by using other methods. You can determine when this version of the Privacy Statement was adopted by us by referring to the “Effective Date” above.
You understand that your continued use of the Site after we send a notice about our changes to the Privacy Statement means that the collection, control, processing, and use of your personal data is subject to the updated Privacy Statement. If you object to any changes, you may modify your account settings or close your account as described below.
Personal Data We Collect
We will collect the following personal data when you interact with the Site:
Authentication and identification information (e.g. your name, email address, and password). This information is necessary to set up and log you into your account, but you do have the option to make purchases without creating a password. If you don’t provide this, we may not be able to provide our full range of account services to you;
Basic personal details (e.g. your name, date of birth, and nationality);
Contact details (e.g. your postal address, telephone number, and email address). We may need some of this information to deliver products to you, such as your postal address to deliver physical products and your email address to send you emails, and won’t be able to carry out these services if you don’t provide it;
Payment details (e.g. your credit card details or payment tokens from third party payment providers like PayPal). We use these to process your order, and won’t be able to take payment from you or give refunds if you don’t provide it; and
Information about your contacts with Twinkle Glory (e.g. call recordings, instant messages on our site, and user generated content).
Some information we collect is necessary for us to provide our services or meet our legal obligations. We will make this clear when we collect that information from you.
We will also automatically collect personal data when you interact with the Site through your computer, mobile device, or other device. This personal data includes the following:
Analytics data (e.g. information about app downloads, app and web page histories), which may include data collected from cookies and other types of device identifiers;
Profile inputs (e.g. page and deal views on the site, purchase details, click information and information about the website you clicked to our Site from). This may include data about your location. With respect to geolocation information collected from your mobile device, we will only collect this where you have provided consent for us to do so; and
Device details (e.g. IMEI, MAC address, IP address, bluetooth data and advertising identifiers).
We also receive personal data and other online and offline information from third parties with whom we conduct business, such as merchants, co-marketers, distributors, resellers, and other companies or organizations with whom we enter into agreements to support our business and operations, including advertising partners and third party data providers that provide us with supplemental or additional information about our customers (collectively “Business Partners”).
The personal data we receive from Business Partners includes basic personal details, contact details, device details, profile inputs, as well as:
Demographic information, (e.g. details about age brackets and educational background);
Location data (e.g. information about postal or ZIP code); and
Purchase information from third party sites (e.g. information about purchases on other sites).
We will only receive data from our Business Partners where they are legally permitted to share such data, and we will only process that data for the purposes described below. We use the data provided to better understand your preferences, deals that are relevant to you, and how our merchants are performing. By combining the data we collect directly from you with that received from third parties, we are able to provide you with a better, and more personalized, Twinkle Glory experience.
We will collect the personal data described above at various stages in your relationship with us when you:
Register, subscribe, authorise the transfer of, or create an account with us. If you choose not to create a password for your account, we create an account and link your purchase details to your email address, which you can set a password for during each purchase;
Open or respond to emails or messages from us;
Provide information to enrol or participate in programs provided on behalf of, or together with Sellers and Business Partners, with your consent or as necessary to provide services you have requested;
Visit any page online that displays our ads or content;
Purchase products or services on or through the Site from Sellers;
Connect, log-in, or link to the Site using social networking tools; and
Post comments to the online communities sections of the Site.
We also create profiles about you based on the personal data you provide to us or that is collected about you, as described above and including personal data that we receive from Business Partners. We do this to market offers to you we think you would be interested in buying. The contents of that profile include:
Account details. For example, we create a permanent URL to your account page which may include your name. We also generate tokens to remember your subscription and purchase histories, and any loyalty numbers you may have obtained;
Marketing segment information. For example, if you purchase products or services related to wellness and beauty, we may infer that you are interested in these types of products;
Audience information. We create audiences based on parameters such as gender, age, and location (e.g. males aged 25-35 in your city), and if your personal data matches those audiences, you’ll be assigned to it. This is to help you receive relevant offers; and
Activity information. Based on your interactions with communications, we’ll generate personal data about how many communications you like to receive, so that we don’t send you more than are useful to you.
Your Choices
You can manage the types of personal data you provide to us and can limit how we communicate with you. At the same time, we think that the more you tell us about yourself and what you like, the more relevant and valuable your experience with our Site and services will be.
You can manage your email, push notification, location information and subscription notification preferences by logging into your account through the Site or by adjusting the settings in our mobile application:
Push notifications and location information. Your device provides you with options to control push notifications and how and when we collect your geolocation. You can disallow our use of certain location data through your device or browser settings, for example, by disabling “Location” services in Apple’s iOS and Android privacy settings, or by disabling “Location” services for your device;
Subscriptions. You can also manage your subscriptions by following subscription management instructions contained in any commercial emails that we send you. You may choose to subscribe to some types of messages, and may choose not to subscribe to, or to unsubscribe from, others. You may update your subscription preferences at any time. Even if you decide not to subscribe to, or to unsubscribe, from promotional email messages, we may still need to contact you with important transactional information related to your account and your purchases from Sellers. For example, even if you have unsubscribed from our promotional email messages or push notifications, we will still send you confirmations when you make purchases on the Site;
Social networking. You may also manage sharing certain personal data with us when you connect with us through social networking platforms or applications. Please refer to Section 7 below and also the privacy policy and settings of the social networking website or application to determine how you may adjust our permissions and manage the interactivity between us and your social networking account or your mobile device.
How We Use Information
We control and process the personal data you provide to us, which we collect from other sources, and which we generate, to:
Create your account when you sign up and log you in, which is necessary for us to provide our services to you in accordance with the Terms of Use. If you make purchases without creating a password, we link these purchases to your email address and create a secure account in our systems. If you create a password at a later date, you will be able to see the past purchases made with a particular email address;
Operate, maintain, and improve the Site by analyzing how you and our other customers use and interact with it. This is to meet our legitimate business interests in providing the Site and ensuring that it provides the best experience for our customers;
Validate, facilitate, and prevent fraudulent purchases. This may include processing orders for vouchers and other goods and services, payment verification, and verifying that vouchers redeemed by customers are valid. This is necessary to meet our contractual commitments to you set out in the Terms of Use;
Carry-out marketing, which may involve:
Establishing and analyzing individual and group profiles and customer behavior, in order to determine your or others interest in certain types of offers, products, and services. We do this by analyzing your interactions with the Site and your other personal data (including personal data received from Business Partners) to determine what your interests are, and what sorts of products and services people with similar interests also buy, which helps us understand what products and services you may be interested in viewing. This is to meet our legitimate interests in understanding the types of products and services our customers are interested in, and to provide the most relevant products to you and our other customers;
Showing relevant offers and advertising. We will use the profiles described above to create advertising for our products that will be displayed on relevant third-party sites. We do this to meet our legitimate interests in showing you products which may be relevant to you;
Sending you relevant direct marketing messages and other communications via email or push notifications on mobile devices, including, with your consent, using your location data to notify you of tailored location-based deals. We will either send these messages on the basis that you have consented to receiving them or, where permitted by applicable law, to meet our legitimate interests in showing you which of our products and services are relevant to you; and
Analysing advertising effectiveness, which may involve analyzing the advertising campaigns our customers choose to interact with most often. This is to meet our legitimate interests in understanding which types of advertising campaigns are more or less effective than others.
Answer your questions and respond to your requests, for example in the context of customer service. This is to meet our contractual commitments to you in the Terms of Use where these questions or requests are part of the purchase process or to comply with legal obligations (such as allowing you to exercise your rights as described above), and in other cases to meet our legitimate interests in providing a good service to our customers;
Send you reminders, technical notices, updates, security alerts, support and administrative messages, service bulletins, and requested information, including on behalf of Business Partners, Australian Affiliate, or other Sellers. This is to meet our legitimate interests in managing our relationship with you effectively;
Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events, in order to meet our contractual commitments to you set out in the terms and conditions of those promotional events;
Manage our everyday business needs, such as administration of the Site, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Use or to comply with the law; and
Comply with our legal obligations, resolve disputes, and enforce our agreements. We do this where necessary to comply with legal obligations to which we are subject, or to meet our legitimate interests in enforcing our legal rights and resolving disputes or verifying payments and preventing fraud.
When and Why We Disclose Personal Data
We share your personal data as follows:
with your consent;
with us within and outside of the country in which you live, including, without limitation, Twinkle Glory Pty Ltd which has its registered offices at 375 Victoria Street, WETHERILL PARK, NSW 2164, which will process your personal data only in accordance with our instructions and for the purposes set out in this Privacy Statement;
with unaffiliated third-party Sellers and Business Partners, so they can sell, deliver, and provide the products or services purchased to you (e.g. to deliver products to you. We share personal data with unaffiliated third-party Sellers and Business Partners in order to meet our contractual obligations to you, and they are not permitted to use your personal data in any way other than for selling, delivering, and/or providing the products or services purchased by you;
to report or collect on debts owed to Sellers or other Business Partners;
as necessary to perform contractual obligations towards you with Sellers or Business Partners to the extent you have purchased the goods offered by them or participated in an offer, rewards, contest or other activity or program sponsored or offered through us or the Sellers on behalf of a Business Partner;
to a subsequent owner, co-owner, or operator of one or more of the Sites or any portion or operation related to part of one or more of the Sites;
in connection with a corporate merger, consolidation, or restructuring, the sale of substantially all of our stock and/or assets, or other corporate change, including, without limitation, during the course of any due diligence process;
to comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions, where this is necessary to comply with these legal obligations;
to combat fraud or criminal activity, and to protect our rights or those of our affiliates, including our Australian Affiliate, Sellers, or Business Partners, and users, or as part of legal proceedings affecting us and/or our affiliates, as it is in our legitimate interests to prevent fraud and protect these rights; or
in response to a subpoena, or other legal process compelling our assistance, including to law enforcement agencies, regulators, and courts, to the extent this is necessary to comply with such legal obligations.
We encourage our unaffiliated third-party Sellers and Business Partners to adopt and post privacy policies. However, while we share personal data with Sellers and Business Partners only for the above-mentioned purposes, their subsequent processing and use of personal data obtained through us and our affiliates is governed by their own privacy policies and practices and is not under our control (except for the use and processing by Sellers and Business Partners providing services to us, as described above). Where possible, we contractually restrict how our Sellers and Business Partners, including merchants, use your personal data and aim to ensure they do not use it for any purposes which are incompatible with those set out in this privacy statement.
In a number of the cases set out above, we will transfer your personal data to a country located outside the region in which you live. In such cases, we put in place appropriate safeguards, including contractual commitments, on recipients of the data, to ensure that there is adequate protection for your personal data. For more information about the safeguards in place and to view a copy of such safeguards, please contact us using the details below.
Security of Personal Data
We have implemented an information security program that contains administrative, technical and physical controls that are designed to safeguard your personal data, including industry-standard encryption technology. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Retention of Personal Data
We will retain your personal data for as long as your account is active or as needed to provide you services. If you close your account, we will retain your personal data for a period where it is necessary to continue operating our business effectively, to maintain a record of your transactions for financial reporting purposes or fraud prevention purposes until these purposes no longer exist, and to retain as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Social Networks
Social Community Areas
You may access the Site through, or the Site may contain connections to, areas where you may be able to publicly post information, communicate with others such as discussion boards or blogs, review products and merchants, and submit media content. Prior to posting in these areas, please read our Terms of Use carefully. All of the information you post may be accessible to anyone with Internet access, and any information you include in your posting may be read, collected, and used by others. For example, if you post your email address along with a public restaurant review, you may receive unsolicited messages from other parties. You should avoid publicly posting sensitive information about you or others.
Connecting through Social Networks
We offer social networking users the opportunity to interact with friends and to share on social networks. If you are logged into both the Site and a social network, when you use the Site’s social networking connection functions, you will connect your social network account with your Twinkle Glory account (this happens automatically, if the email addresses match). If the email addresses do not match, we ask you if you want to link them and you must validate that you control the accounts by logging in to your social network account. If you are already logged into the Site but not into your social network site, when you use the Site’s social network connection functions, you will be prompted to enter your social network website credentials or to sign up for the social network.
If you are not currently registered as a Twinkle Glory user and you use the Site’s social network connection functions, you will first be asked to enter your social network credentials and then be given the option to register and join Twinkle Glory. Once you register with us and connect with the social network, you will be able to automatically post recent Twinkle Glory activity back to your social network. Please refer to the privacy settings in your social network account to manage the data that is shared through your account.
When you use the Site’s social network connection function, you will have the opportunity to consent to our accessing all of the elements of your social network profile information that you have made available to be shared (as per the settings chosen by you in your social network profile) and to use it in accordance with the social network’s terms of use and this Privacy Statement. You can withdraw this consent at any time.
Privacy Practices of Third Parties
This Privacy Statement in relation to our Site addresses the collection, processing and use (including disclosure) of personal data only by us through your interactions with our Site. Other websites that may be accessible through links from the Site may have their own privacy statements and personal data collection, processing, use, and disclosure practices. Our Business Partners may also have their own privacy statements. We encourage you to familiarise yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.
Contact Us
If you have any questions or comments about our privacy practices or this Privacy Statement, or if you want to make use of any of the above rights, or other rights that you may have in relation to your personal data, you can contact us through the website or send email to customerservice@twinkleglory.com.au.
Other Contacts
We are committed to working with you to obtain a fair resolution of any request, complaint, or concern about our use of your personal data. If, however, you believe that we have not been able to assist you, you can submit a complaint to customerservice@twinkleglory.com.au or contact the Office of the Australian Information Commissioner (OAIC) through their website, https://www.oaic.gov.au/.