SHIPPING POLICY
- All stock is located at and shipped from Sydney, Australia.
- It is the customer's responsibility to ensure the delivery location is safe and secure. If not, it is recommended to leave a note at checkout asking for a signature on delivery or other details that may help Australia Post safely and securely deliver your parcel.
- We aim to dispatch orders within 1-3 business days of receiving confirmation of our customer’s orders and will notify our customers of any delays on our end.
- Stated transit time is calculated from the time of parcel pickup by our courier partner.
- You will receive a confirmation email and a tracking reference number where possible so you can follow your parcel’s journey.
- If a parcel cannot be delivered due to the customer's error, or external factors, or is not collected within the collection timeframe and therefore returned to the sender (RTS). Twinkle Glory will contact the customer with options for re-shipment.
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Due to the bulky nature of some items, an additional shipping fee may be charged. This incurred fee will be clearly stated in the product description and will appear on your receipt and checkout page as "shipping" cost.
- Our store's inventory is managed through an inventory management system which includes our physical shops. Due to a flood of orders and concentrated access, the inventory number may not be updated in time, resulting in discrepancies with the actual inventory. In some cases, we may not be able to prepare the product, so in that case, we will contact you by email. Thank you for your understanding and cooperation.
- Shipping rates will be calculated once the shipping address is provided.
- For any questions and changes in shipping your order, please contact customerservice@twinkleglory.com.au.
Please note: The below shipping times are indicative of when the parcel is dispatched from our warehouse, not the total time of when the order is placed. Business days do not include weekends and public holidays.
Shipping Cost and Options
| Shipping Cost and Options |
NSW and VIC Metro |
QLD, SA and ACT Major Regional Areas |
WA, TAS, NT and Rural |
New Zealand (International) |
| Order < $99 | $10 | $15 | $15 | *✔️ |
| Order > $99 | Free | Free | $15 | *✔️ |
| Standard | ✔️ | ✔️ | ✔️ | *✔️ |
| *Express | *✔️ | *✔️ | *✔️ | ❌ |
*Price will be determined by total weight of order.
- Weight measurements of the products are determined either by physical weight OR cubic weight whichever is greater.
- The shipping fee is calculated through our automated system and will account for wrapping and product safety precautions.
Delivery Times
| Delivery Method |
NSW and VIC Metro |
QLD, SA and ACT Major Regional Areas |
WA, TAS, NT and Rural |
New Zealand (International) |
| *Internal Delivery | *✔️ | ❌ | ❌ | ❌ |
| Standard | 3 - 5 business days | 4 - 7 business days | 5 - 10 business days | 6 - 27 business days |
| Express | 1 - 3 business days | 2 - 4 business days | 3 - 5 business days | ❌ |
*Internal delivery
- Some orders within Sydney, and Melbourne CBD may be eligible for delivery via our internal delivery system.
- Eligibility of orders will solely be decided by Twinkle Glory.
- Internal Delivery is generally same or next day delivery.
- Internal deliveries will be marked as "TGDriver-(Driver Initials) ETA (date and time)"
Express shipping
- Most orders within Australia may be eligible for Express Shipping.
- Prices and eligibility will be determined by; shipping location and weight measurement of the entire order.
- Parcel's ETA is within the stated time frame after courier pickup.
- Arrival time is subject to external factors such as, external delays, stock availability and other factors out of Twinkle Glory’s control.
Delayed delivery or missing items
- If your parcel has been delayed past the expected delivery date or;
- an item is missing from your parcel and is clearly displayed on your receipt.
- Please contact us at customerservice@twinkleglory.com.au or call us on 02 9732 8128.
- Please note: Twinkle Glory will try our best to help you and recover products or send replacements, however, please allow time for us and our shipping partners to investigate, as these issues are mostly external and out of our control.
NOTE: Our shipping partners are currently facing unprecedented delays to all international destinations.
Disclaimer: Twinkle Glory will not take responsibility for any damages or stolen goods after the order has been delivered. However, Twinkle Glory will take the initiative to help our customers investigate further with our shipping partners to ensure the safest delivery method for our products.
If you have any questions, please email us at customerservice@twinkleglory.com.au or call us on 02 9732 8128.
We reserve the rights to hold on to your parcel, until relevant documents are presented.
Twinkle Glory reserves the right of final decision in case of any disputes.
Updated as of: 1st of October, 10:15am AEST (Sydney Time) 2024