Shipping Policy

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🚚 Shipping Policy

All Twinkle Glory orders are packed and shipped from Sydney, Australia.

Here’s a quick guide to our dispatch times, shipping rates and delivery estimates.

📦 Dispatch

Orders usually leave our warehouse within 1–3 business days.

🔎 Tracking

Tracking details will be emailed where available.

🌏 Shipping

We ship across Australia and to New Zealand.

Before You Order

Please make sure your delivery address is correct and safe before placing your order.

If a parcel is returned due to incorrect details, failed delivery or missed collection, re-shipping fees may apply.

Stock note: Our online and in-store stock is shared. During busy periods, stock levels may not update immediately. If an item becomes unavailable, we will contact you by email.

Shipping Rates

Shipping is calculated at checkout once your delivery address is entered. Bulky items may incur an additional fee where stated.

Option	NSW/VIC Metro	QLD/SA/ACT Regional	WA/TAS/NT Rural	New Zealand
Under $99	$10	$15	$15	By weight
Over $99	Free	Free	$15	By weight
Standard	Available	Available	Available	Available
Express	By weight	By weight	By weight	Not available

Final shipping costs may vary depending on total weight, cubic weight and packaging requirements.

Delivery Times

Delivery estimates begin once your parcel has been collected by our courier partner. Business days do not include weekends or public holidays.

Method	NSW/VIC Metro	QLD/SA/ACT Regional	WA/TAS/NT Rural	New Zealand
Standard	3–5 business days	4–7 business days	5–10 business days	6–27 business days
Express	1–3 business days	2–4 business days	3–5 business days	Not available

Delivery times are estimates only and may be affected by courier delays, stock availability, public holidays or other factors outside our control.

Need Help?

If your parcel is delayed or an item listed on your receipt is missing, please contact our team and we’ll assist where possible.

Email: customerservice@twinkleglory.com.au

Phone: 02 9732 8128

Twinkle Glory is not responsible for damage, loss or theft after an order has been delivered. We may request relevant information before releasing or investigating an order and reserve the right to make the final decision in the event of a dispute.

Updated as of: May 2026