Return & Refund Policy

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↩️ Refund & Return Policy

At Twinkle Glory, we aim to resolve product issues quickly, fairly and professionally.

This policy works alongside your rights under Australian Consumer Law.

⏰ 14 Days

📸 Evidence

Please include photos, videos or clear details of the issue.

💳 Refunds

Approved refunds are returned to the original payment method.

📦 Replacements

Where possible, we may offer a replacement or suitable solution.

Policy Overview

Please contact us if your item arrives faulty, damaged, incorrect or significantly different from its description.

Our team will review your request and work with you toward a suitable outcome.

Images on our website are for reference only. Minor colour, packaging or product presentation differences may occur.

Important Notes

Please read these key conditions before submitting a refund or return request.

Change of Mind

We do not accept refunds or returns for change of mind.

Discounted Items

Discounted items are not eligible for refund or return unless required by law.

Hygiene Items

Socks, slippers, snacks and beverages are non-returnable and non-refundable due to hygiene reasons.

14-Day Window

Please contact us within 14 days from the date you receive your order.

Postage Costs

Customers are generally responsible for return postage unless the product has an obvious fault.

Inspection Costs

If an item is found not to have a problem, transport or inspection costs may apply.

How to Request a Refund or Return

Follow these steps so our team can review your request as quickly as possible.

Contact Us

Email us within 14 days of receiving your product.

Share Details

Include your order number, a clear description of the issue and any photos or videos.

Wait for Review

Our team will review your request and reply within 1–2 business days.

For BEAR electronics enquiries, please visit our BEAR Warranty page.

Refunds, Replacements & Postage

Refunds

Approved refunds are processed to your original payment method and may take 7–10 business days to finalise.

Replacements

Where available, replacements will be for the same product. If stock is limited, we may offer a variation or refund.

Postage

Twinkle Glory will cover postage costs where there is an obvious fault with the product.

Physical Store Orders

For purchases made in a Twinkle Glory physical store, please contact the store where the purchase was made.

You may also contact our customer service team for guidance.

Need Help?

For refund, return or order enquiries, please contact our customer service team.

Email: customerservice@twinkleglory.com.au

Phone: 02 9732 8128

Mail: PO Box 6229, Wetherill Park, NSW 2164

Twinkle Glory may place an order on hold while we wait for customer confirmation. Twinkle Glory reserves the right to make the final decision in the event of any dispute.

Updated as of: May 2026