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Gift Card Policy

Twinkle Glory Gift Card

These Terms of Use govern your use of the Twinkle Glory Gift Card.

The following is applicable to both; physical and digital copies of the Twinkle Glory Gift Card.

We recommend that you read these Terms of Use carefully before using the Gift Card. If you have any questions or would like more information about the Gift Card please contact us.

Agreeing to these Terms of Use

By purchasing, using or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to redeem any amount of value on a Gift Card, you:

  1. Agree to be bound by these Terms of Use;
  2. Warrant to us that you will comply with these Terms of Use and all applicable laws and that the Gift Card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers; and
  3. Acknowledge that you have read and understood our Privacy Policy at https://twinkleglory.com.au/pages/privacy-policy and our Terms of Service at https://twinkleglory.com.au/pages/terms-conditions.

Where and what for can Gift Cards be used

No Gift Card can be used for:

  1. Purchases initiated by phone, email, post or fax;
  2. Service ATMs;
  3. Purchases of gift cards.

Activation

There may be a delay with the Gift Card activating in the system once loaded. During this delay, the Gift Card cannot be used for purchases or transaction enquiries.

Purchases with your Gift Card

Select goods or services in your Participating Retailer store or online site (where applicable) with a Gift Card and take them to the point of sale. The point of sale will instruct you to present your Gift Card, and then assess the number code presented on the card. The transaction will be completed when the balance has reduced on your Gift Card. No change will be given. Any Remaining Card Value can only be used in whole or part against future purchases.

You agree that we can reduce the Remaining Card Value by the value of all purchases of goods and services that are authorised by you.

Transactions are authorised by:
  1. Presenting your Gift Card and entering your card number, or allowing an operator or other person to do so, at an electronic point of sale terminal at a Retailer, or online store; or
  2. Giving a Participating Retailer details of the Gift Card and authorising the transaction in some other way approved by that Retailer. When you authorise a transaction:
    1. You are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
    2. You are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.

Purchases exceeding the Gift Card value

Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

 

No cash advances

You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

 

Validity and expiry of Gift Cards

Your Gift Card will be valid for use until the Expiry Date. Any Remaining Card Value that remains on a Gift Card after the Expiry Date will not be available for use. To check the Expiry Date of your Gift Card, please contact us.

 

Lost or stolen Gift Cards

Treat your Gift Card like cash, lost or stolen Gift Cards will not be replaced or refunded.

 

Faulty or damaged Gift Cards

A Gift Card will only be reissued if it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Twinkle Glory LTD PTY, its agents or contractors or a Participating Retailer.

 

Destruction of Gift Card with no value

Once the Remaining Card Value is completely used, destroy the Gift Card by cutting it in half diagonally. Your Gift Card cannot be reloaded.

 

Can I cancel my Gift Card

No, you cannot cancel your Gift Card.

 

Checking your Gift Card balance and transaction history

You can check the Remaining Card Value, Expiry Date and transaction history at any time by contacting us.

 

Can I collect Sparkle Loyalty Points when I purchase or use a Gift Card

When you purchase a Gift Card, you will not collect Sparkle Loyalty Points. However, Sparkle Loyalty Points (and any applicable bonus points) can be collected on redemption of your Gift Card at applicable Participating Retailers.

 

Exchanging items purchased with a Gift Card

Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to the Return or returns policy.

 

Your Gift Card, your responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

 

Changes to Terms of Use

We reserve the right to change any of these Terms of Use at any time where the change is required:

  1. to add or remove where the Gift Card may be redeemed;
  2. to add or remove goods or services which may be purchased with the Gift Card;
  3. for infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
  4. to comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
  5. where we, acting reasonably, consider that it will not be to your detriment.

 

Privacy

Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Cards. 

 

Errors and complaints

If you have reason to believe that an error has occurred in relation to your Gift Card, you should contact us.

 

Force majeure

To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

 

Applicable law

These Terms of Use are to be construed and enforced in accordance with the Australian Competition and Consumer Commision (ACCC). Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia. Read more here.

 

Contact us

For all your Gift Card enquiries, contact -

Facebook Messenger: TwinkleGloryAustralia

Customer Service Email: customerservice@twinkleglory.com.au

Office: (+61) 2 9732 8128

Mail: PO Box 6229, Wetherill Park, NSW 2164

Our office hours are 9 am to 5 pm Monday to Friday, AEST(Sydney Time).

Updated as of: 26th of November 2021, 04:30pm AEST(Sydney Time).