REFUND AND RETURN POLICY
At Twinkle Glory, we aim to provide efficient and quality services. We will work closely with you to ensure the issues are resolved in a timely and professional manner.
Under the circumstances of which a refund or return is to be pursued. Please refer to these following passages. The rights described in the following passages are in addition to the rights which you are entitled to as a consumer under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Please note: Twinkle Glory will not accept requests for refunds or returns due to a change of mind.
As a customer of Twinkle Glory, you are entitled to request either a refund or replacement in the case that there is a major problem (refer to ACCC.gov for more details pertaining to the definition of “major problem”) with the product upon receiving your order.
As a customer of Twinkle Glory, you are also entitled to request the return of a product if you believe that there is a problem with the product such as a misdescription on our website (Please note: images are for reference only). Under the circumstances of a return, simply return the product(s) in its entirety including original packaging and accessories within 14 days from the date you receive the product.
Customers will be responsible for postage fees. However, Twinkle Glory will cover the costs of postage, if there is an obvious fault in the product.
Refunds will be processed through your original payment method. Please expect 7-10 business days for the refund to finalise.
Replacements will be of the same product, however, stock may be limited in which Twinkle Glory may offer a variation of the same product as replacement or a refund will be processed instead.
Twinkle Glory will reserve the rights to requesting a payment for transport or inspection costs if the product is found to not have a problem. An estimate of this cost will be provided upon request.
Twinkle Glory reserves the right of final decision in case of any disputes.
Under the circumstances of which a refund or return is to be pursued.
- Please contact us via email at email@example.com clearly stating the problem and attach supporting documents (such as images or videos). Please expect a response within 1-2 business days.
- Or you may call us at (+61) 2 9732 8128. We are available to take your call between 9 am to 5 pm Monday to Friday (Sydney Time).
Mail: PO Box 6229, Wetherill Park, NSW 2164
Physical Store Order
If a purchase is made at any Twinkle Glory physical store, enquiries must be made with the store where the purchase was made.
Or you may contact us at firstname.lastname@example.org.
Please Note: Twinkle Glory will try to the best of our abilities to produce the highest quality products for our customers. If any issues are discovered with products prior to delivery, the Twinkle Glory Customer Service Team will contact you immediately through your provided email OR phone number. Your order will be placed on hold until we hear back from you. If we do not hear back from the customer within 7 days of contact, defect items will be refunded, and the order will proceed.
Updated as of: 1st of December 2021, 3:30pm AEST (Sydney Time).